Frank Niemiec
P.O. Box 1473
Mishawaka, IN. 46546
(260) 418-7743
Skills
Proficient with Microsoft Word, Excel, Power Point, Publisher, Access
Adobe Dreamweaver, Photoshop, Basic Drupal, Camtasia Screen casting, Skype, Blackboard
Basic Knowledge of HTML, JavaScript, and Innovative Millennium Program
Education
Univ. of Maine at Augusta
B.S. Information and Library Science 3.97 GPA
Ivy Tech Community College
A.S. Degree Library Technical Assistant 3.89 GPA
Phi Theta Kappa Honor Student
Indiana Univ. South Bend
Certificate in Basic Web Design
Awards
Amersham Corporation - President’s Achievement Award
Amersham Corporation- United Way Fundraising Chairman
Perfect Attendance Awards
Work Experience
BC Indie Developments /Michiana Cash Register - Customer Service Supervisor South Bend, IN. 2010- Present
Sales and Customer Service Management of web based marketing tools and tablets, website development, and support materials.
Provide training and support both technically and administratively processing sales records, warranty,
and constant customer contact by phone, email, and online chat.
Americall, Inc. – Customer Service Representative South Bend, IN. 2008-2009
Heavy customer contact in a call center upgrading and up-selling financial and insurance products. Process data for
customer support and contact, Inbound and Outbound call center contact handling critical customer concerns.
Kitty Hawk Cargo– Customer Service / OS&D Analyst Ft. Wayne, IN. 2000-2007
Record, Review, and Evaluate critical customer concerns. Inquire and handle recovery of lost freight, track
shipments and route freight for customer satisfaction and efficiency.
Best Choice Limousine- Customer Relations Manager Cary , IL. 1991-2000
Call Center Management, Manage, Report, and Direct on all areas of Customer Relations, policies, and procedures.
Direct train and hire staff according to corporate policies and procedures.
Report progress on a daily, weekly, monthly basis as directed.
Amersham-Nycomed Corporation(Now GE Healthcare)- Supervisor Contracts and Claims Arlington Hts., IL. 1980-1991
Call Center Management, Report, and Direct on all areas of Claims and Contracts processing, policies, and procedures.
Direct train and hire staff according to corporate policies and procedures.
Report progress on a daily, weekly, monthly basis as directed.
P.O. Box 1473
Mishawaka, IN. 46546
(260) 418-7743
Skills
Proficient with Microsoft Word, Excel, Power Point, Publisher, Access
Adobe Dreamweaver, Photoshop, Basic Drupal, Camtasia Screen casting, Skype, Blackboard
Basic Knowledge of HTML, JavaScript, and Innovative Millennium Program
Education
Univ. of Maine at Augusta
B.S. Information and Library Science 3.97 GPA
Ivy Tech Community College
A.S. Degree Library Technical Assistant 3.89 GPA
Phi Theta Kappa Honor Student
Indiana Univ. South Bend
Certificate in Basic Web Design
Awards
Amersham Corporation - President’s Achievement Award
Amersham Corporation- United Way Fundraising Chairman
Perfect Attendance Awards
Work Experience
BC Indie Developments /Michiana Cash Register - Customer Service Supervisor South Bend, IN. 2010- Present
Sales and Customer Service Management of web based marketing tools and tablets, website development, and support materials.
Provide training and support both technically and administratively processing sales records, warranty,
and constant customer contact by phone, email, and online chat.
Americall, Inc. – Customer Service Representative South Bend, IN. 2008-2009
Heavy customer contact in a call center upgrading and up-selling financial and insurance products. Process data for
customer support and contact, Inbound and Outbound call center contact handling critical customer concerns.
Kitty Hawk Cargo– Customer Service / OS&D Analyst Ft. Wayne, IN. 2000-2007
Record, Review, and Evaluate critical customer concerns. Inquire and handle recovery of lost freight, track
shipments and route freight for customer satisfaction and efficiency.
Best Choice Limousine- Customer Relations Manager Cary , IL. 1991-2000
Call Center Management, Manage, Report, and Direct on all areas of Customer Relations, policies, and procedures.
Direct train and hire staff according to corporate policies and procedures.
Report progress on a daily, weekly, monthly basis as directed.
Amersham-Nycomed Corporation(Now GE Healthcare)- Supervisor Contracts and Claims Arlington Hts., IL. 1980-1991
Call Center Management, Report, and Direct on all areas of Claims and Contracts processing, policies, and procedures.
Direct train and hire staff according to corporate policies and procedures.
Report progress on a daily, weekly, monthly basis as directed.